The Senior Community Engagement Analyst position exists to help the Raleigh Fire Department perform various tasks designed to produce, promote, manage, implement, and coordinate communication, public relations, marketing, social media outreach, and recruitment activities. 

Under the general direction of the Professional Development Chief:

• Plan, develop, coordinate, and administer the city-wide community engagement programs for the Raleigh Fire Department
• Implement and assess strategic goals and objectives to reach optimum results in the media and the community
• Develop content for the Department's digital media platforms, websites, social media, and media releases, and assist in the maintenance, design, and operations of these platforms
• Participate as a member of the City of Raleigh Economic and Social Advancement Team

The Fire Department Senior Community Engagement Analyst is a non-sworn position within the Raleigh Fire Department, reporting to the Professional Development Chief. 

Work Hours:
This position is expected to work Monday - Friday, 8 hours daily. The incumbent may be required to work evenings, nights and weekends as needed.

Duties and Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Community Engagement
• • Develops, implements, and maintains city-wide community engagement plans and programs to increase public awareness and educational programs using various creative promotional and marketing techniques
  • Develops and maintains effective working relationships with the media, public, community groups, and other agencies through cooperative and timely communications about public issues related to fire and emergency services
  • Designs, oversees, and implements community-based outreach and engagement efforts involving coordination of multiple divisions, outside agencies, and community groups
  • Compiles and analyzes data to assess costs, operational feasibility, and other aspects of the Department's community engagement programs
• Recruitment
• • Plans and implements an overall recruitment program to source, educate and hire candidates for the Raleigh Fire Department
  • Coordinates student internships for the Raleigh Fire Department to expose youth to potential careers
  • Coordinates the Raleigh Fire Department’s recruitment and retention team to attract, hire, and retain highly qualified candidates from a wide range of backgrounds and experiences. 
• Communications
• • Develops, directs, and implements procedures, standards, and guidelines for collecting, reviewing, and presenting information to the public and the media
  • Coordinates and manages media and community projects, activities, and events
  • Develops content for the Department's digital media platforms, social media, and media releases and assists in the maintenance, design, and operations of these platforms
  • Develops and maintains professional relationships with representatives from local media outlets

Typical Qualifications

Education and Experience:

Bachelor's Degree in Public Policy, Sociology, Business Administration, Communications, or related field; 3 to 5 years' experience in communications, marketing, advertising, program management, policy work, or a related field
OR
Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Licenses and Certifications:

• Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire

Preferred Qualifications:

• NIMS Certifications
• • ICS 100
  • ICS 200
  • ICS 700
  • ICS 800

Additional Information

Knowledge of:

• Principles, practices, and current trends in public relations administration
• Principles and techniques of effective public communications, public relations, and community outreach
• Program planning and evaluation
• Strategic planning and implementation
• Modern office principles, practices, standards, and applications related to the work
• Recruitment outreach strategies and workforce education initiatives.
• Community organizations and partnership dynamics
• Principles and practices of supervision and leadership

Ability to:

• Communicate effectively both orally and in writing
• Make sound decisions and recommendations
• Apply analytical problem-solving techniques
• Demonstrate interpersonal sensitivity and political astuteness
• Provide leadership and coordinate individuals, projects, and programs effectively
• Organize and prioritize work and meet critical deadlines
• Effectively speak before and facilitate discussions with large and small diverse groups, including media
• Work a flexible schedule
• Establish and maintain effective working relationships
• Maintain accurate record keeping and documentation
• Write clear, concise reports, scripts, speeches, and publications
• Exercise sound judgment within established guidelines, policies and procedures

ADA and Other Requirements:

Work Environment and Physical Effort:
Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.

Work Environment:
Work is typically performed in an office or similar indoor environment. Employees may occasionally work in an outdoor environment and/or in a vehicle.

Working Exposures:
Work in this position does not require frequent environmental exposures.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.

Salary

$66,400.00 - $102,900.00 Annually

Location 

Raleigh, NC

Job Type

Full-Time

Job Number

2026-00214

Department

Fire Professional Development

Opening Date

02/24/2026

Closing Date

3/10/2026 11:59 PM Eastern

Work Hours

Monday - Friday; 8:30 am - 5:15 pm (40 Hours/Week)

Hiring Range

$66,400.00 - $84,700.00

Website

https://raleighnc.gov

*To be considered for this position, please submit your application through the City of Raleigh Careers and Jobs website. Applications received through other channels will not be reviewed. 

Senior Community Engagement Analyst | Apply tab | Career Pages